Frequently Asked Questions

At Daraz Wholesale, we’re committed to providing high-quality products at affordable wholesale prices—delivered anywhere in Pakistan. Whether you’re a reseller, shop owner, or buying in bulk for personal use, we’re here to make your shopping experience smooth and hassle-free. Below are answers to some of the most frequently asked questions about our products, ordering process, delivery, and services to help you shop with confidence.

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What is Daraz Wholesale?

Daraz Wholesale is an online wholesale store in Pakistan offering a wide range of affordable products including kitchenware, organizers, electronics, baby items, and more—all at competitive prices with no minimum order.

What kind of products do you sell?

We offer a huge variety including household items, beauty products, baby accessories, storage solutions, mobile accessories, trendy gadgets, and seasonal items.

Can I return or exchange a product?

Yes, you can request a return or exchange within 7 days of receiving your order. The item must be unused and in original condition.

Do you offer international shipping?

Yes, we ship to major countries outside Pakistan.

How can I track my order?

Once your order is confirmed, you’ll receive tracking details via SMS or WhatsApp so you can monitor delivery progress.

How do I contact customer support?

You can reach us through:

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

After sales

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.